Captivation
Solutions
For ecommerce & web
Complete SuperAgent experiences, ready for business.
For ecommerce, web and specialist sectors, with solutions for sales, support, tourism and hospitality
On Shopify? Start here!
Easy to add. Built to sell.
Our Solutions
Choose the SuperAgent experience that fits your business.
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Ecommerce
Your Sales or Support SuperAgent for online stores.
Help shoppers ask, discover, compare and buy, using your existing products and store experience.
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Tourism
V-Guides: A personal guide for every visitor.
Help visitors ask questions, discover places and explore personalised recommendations through conversation, video, imagery and maps.
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Hospitality
V-Menus: The menu that talks back.
Help guests explore dishes, ask questions, discover recommendations and choose with confidence.
What makes a Captivation Solution?
At the heart of every solution is a SuperAgent, combining an Avatar with AI, knowledge, media and actions to talk, show and act.
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Character
A visual interface for the experience.
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Conversation
Voice and text interaction.
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Knowledge
Your approved products, services and information.
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Media & Visuals
Products, images, video, graphics and maps.
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Actions
Connect the conversation to useful next steps.
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Insights
Understand what people ask, explore and engage with.
SuperAgents for Shopify
Bring your store to life with a SuperAgent.
Captivation Ecommerce gives your store intelligent, speaking AI assistants for sales and customer support.
Sales SuperAgents help shoppers discover, understand and choose the right products.
Support SuperAgents provide instant help with products, orders, deliveries and returns, 24/7.
Connected directly to Shopify, SuperAgents can work with live product, pricing and availability data, while combining voice, personality and rich media.
Not on Shopify? We will shortly be supporting more web platforms such as WooCommerce, Squarespace and Wix. Along with bespoke web platforms
SHOPIFY
Your SuperAgent, your store, simple to set up.
Easy to integrate. Built around the Shopify store you already have.
1. Connect your Shopify store
We connect to your Shopify catalogue through UCP, giving your SuperAgent access to product information, imagery and availability.
2. Add one code snippet
Paste your unique Captivation snippet into a duplicated Shopify theme. No storefront rebuild. No app for your customers to download.
3. Test and publish!
Try the experience privately first, customise the look and messaging, then publish it to your live store when you’re ready.
Captivation Solutions FAQs
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A SuperAgent combines an Avatar, conversational AI, voice, business knowledge, media and actions in one customer experience. It can talk and listen, understand what a visitor needs, show relevant information and take useful next steps.
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Traditional chatbots are usually based around text. A SuperAgent adds a speaking Avatar, voice, gestures, visual communication and the ability to take actions, creating an experience that is closer to interacting with an informed salesperson, support agent or guide.
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Sales SuperAgents can welcome visitors, understand what they are looking for, answer product or service questions, recommend and compare options, show relevant media, suggest complementary products and help move the customer towards a purchase, enquiry or meeting.
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Support SuperAgents can answer questions, explain products and services, provide instructions, demonstrate solutions visually and guide customers through common problems. Where appropriate, they can escalate the conversation to a human colleague.
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Yes. Depending on the integration, SuperAgents can interact with website functionality and external services. Examples include adding products to a basket, checking information, raising support tickets, arranging callbacks and booking meetings.
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Yes. SuperAgents can work with approved product, service and business information supplied from websites, product catalogues, documents such as PDFs and connected systems. Shopify product information can be accessed directly through the store integration.
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Yes. The handover process can be configured around the business. Options can include raising a support ticket, requesting a callback, booking a call or meeting, initiating a call to a support number, or directing the customer to a human support channel.
SuperAgents for Shopify and Ecommerce
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Captivation connects to your Shopify store through Shopify's Storefront API and UCP so the SuperAgent can access product information, imagery, pricing and availability. You then add the Captivation code snippet to your Shopify theme, test the experience privately and publish it when you are ready.
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Yes. The Shopify integration gives the SuperAgent access to your store's product information and imagery, allowing it to discuss and visually show relevant products during a conversation.
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Yes. A Sales SuperAgent can help shoppers discover and compare products and can interact with the shopping basket, including adding products for the customer as part of the conversation.
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A Sales SuperAgent focuses on product discovery, recommendations, comparison and conversion. A Support SuperAgent focuses on helping existing customers with questions about products, orders, deliveries, returns and other support issues.
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No. The experience runs through the website in a normal web browser. There is no Captivation app or plugin for the shopper to download.
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A developer is not normally required for the standard Shopify solution. Captivation provides setup instructions and the integration is designed to work with the Shopify store you already have. Specialist or bespoke integrations may require development support.
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Shopify is the first fully integrated ecommerce platform. Captivation plans support for additional platforms including WooCommerce, Wix and Squarespace, as well as bespoke web environments. Contact the team for the latest roadmap or to discuss a specific platform.