Captivation AI Launches Ecommerce SuperAgents - Intelligent AI Avatars That Are Affordable for All Online Stores
PRESS RELEASE
Live on Stand D80, eCommerce Expo, ExCeL London, 23–24 September
LONDON, 19th September, 2026. Captivation AI today launched Captivation Ecommerce SuperAgents: real-time speaking AI avatars that greet every visitor, recommend products, answer questions and resolve support issues, 24/7. The launch begins with Shopify, the first of several ecommerce platform integrations planned, with more to follow. It takes place at eCommerce Expo, ExCeL London, 23–24 September 2026, where merchants can talk to a live SuperAgent on Stand D80.
Priced from around £1 per worked hour - roughly 10p per customer conversation for a typical store - a SuperAgent brings the attentiveness of a great shop assistant to every visitor, for the first time at a price any online store can justify, not just the largest brands.
A SuperAgent:
Doesn't wait to be asked: It greets visitors, works out what they want, recommends the right product and explains why
Shows as it talks: Displaying images, availability and options in real time, rather than typing back and forth
Communicates more naturally than text: a human face, voice and expression get a message across faster and more clearly than a wall of chat text, letting customers simply ask for what they want the way they would in a real shop
Handles support instantly: answering the questions that make up most tickets, demonstrating fixes visually, and handing over to a human only when it genuinely needs to
"SuperAgents are set to revolutionise the way brands can communicate with their customers, in a more natural and effective way."
Gareth Hughes, Founder & CEO, Captivation AI
SuperAgents can be styled to match a store's own brand and personality, and are easy to integrate, automatically trained on a store's own products via Shopify's UCP and API, with no rebuild and no development team required.
Captivation Ecommerce SuperAgents are available now for Shopify, with support for WooCommerce and Wix coming soon.
Captivation is offering a free trial to Shopify stores, which can be requested on the company website, www.captivation-ai.com. Merchants can also see a live demonstration on Stand D80 at eCommerce Expo.
About Captivation AI
Captivation AI is a UK technology company creating a more natural and engaging way for people to interact with chatbots and AI agents.
Our patent-pending technology brings AI conversations to life through real-time speaking Avatars, combined with agentic solutions that intelligently introduce synchronised media and visual content into the conversation.
Unlike traditional compute-intensive avatar technologies, our browser-rendered approach is faster, lighter and dramatically more affordable to deploy, helping make human-like AI interfaces practical at scale.
Media Contact
Gareth Hughes | CEO, Captivation AI Ltd | gareth@captivation-ai.com
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Stand D80, eCommerce Expo, ExCeL London, 23–24 September 2026
